Both the modern traveller and freight companies require as much flexibility as possible and a wide range of choices. The strong transfer product offered by KLM at Schiphol airport is the foundation of a high-quality network of direct European and intercontinental connections for passengers and cargo. KLM’s customer-oriented service is evidence of its pragmatic and entrepreneurial Dutch spirit. KLM focuses on the individual behind the customer, because KLM understands that every customer is different.